kg9991 Terms and Conditions

These terms and conditions ("Terms") form the core foundation for operating the kg9991 platform. kg9991 is an online gaming platform that provides casino games, sports betting and other gaming services for users in Bangladesh.

These terms and conditions have been prepared in Bengali. In the event of any linguistic ambiguity, the Bengali version shall apply. kg9991 reserves the right to amend these terms and conditions at any time, and if a user continues to use the platform after any amendment, they will be considered to have agreed to the new terms and conditions.

1.1 Definitions

• "Platform" refers to kg9991's website, applications and all associated services.
• "User" or "Member" refers to any person who holds a registered account with kg9991.
• "Gaming Funds" refers to money deposited into an account.
• "Bonus" refers to any promotional credit provided by kg9991.

1.2 Applicability of Terms

These terms and conditions apply to all services of kg9991. Additional terms may exist for specific games or promotions, which will be published on the relevant page. In the event of a conflict between the general terms and conditions and specific terms, the specific terms shall take precedence.

2.1 Age Restriction

To open an account and use the services at kg9991, the applicant must be at least 21 years of age. This platform is open only to those who are 21 years of age or older. Accounts belonging to minors will be cancelled immediately and all funds may be forfeited.

2.2 Registration Requirements

• Each individual may open only one account.
• All information provided at the time of registration must be true, complete and up to date.
• An email address may be linked to only one account.
• The user shall operate the account in their own name; operating an account on behalf of a third party is prohibited.
• If any account information changes, our support team must be notified immediately.

2.3 Multiple Account Prohibition

If a user operates multiple accounts, all accounts will be cancelled and all deposited funds and bonuses will be forfeited. Although different members of the same household may hold separate accounts, operating multiple accounts from the same device or IP address is prohibited.

3.1 Password and Security

The user bears full responsibility for keeping their account login information confidential. Sharing a password with anyone is strictly prohibited. If you suspect any unauthorised access, please notify our support team immediately.

kg9991 will never ask a user for their password. If anyone asks for your password, treat it as an attempt at fraud.

3.2 Account Suspension or Closure

kg9991 reserves the right to suspend or permanently close any account without notice in the following circumstances:

• If the terms and conditions are violated.
• If false information is provided.
• If involved in fraudulent activities.
• If the system or bonuses are misused.
• If financial crime or money laundering is suspected.

3.3 Self-Initiated Account Closure

A user may request to close their account at any time via live chat or email. The opportunity to withdraw remaining funds will be provided before the account is closed, however bonus credits will be cancelled.

4.1 Deposit Terms

The minimum deposit amount at kg9991 is ৳100 (for each payment method). Supported payment methods are: bKash, Nagad, Rocket and bank transfer. The user must use a payment account registered in their own name; using a third-party payment account is prohibited.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests generally take 15 minutes to 2 hours to complete. Account verification must be completed before withdrawals can be made. Withdrawals can only be made to the same payment method used for the deposit.

4.3 Payment Security

kg9991 uses SSL encryption technology to keep all financial transactions secure. Any suspicious transaction may be reviewed by our security team and additional verification may be requested.

4.4 Currency

All transactions at kg9991 are conducted in Bangladeshi Taka (BDT/৳). Transactions in any other currency are not accepted.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, making total funds ৳3,000; or depositing ৳10,000 gives a maximum bonus of ৳8,000, making total funds ৳18,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x (twenty times). This means that before the bonus amount can be withdrawn, bets totalling 20 times the total bonus amount must be placed. Example: for a ৳2,000 bonus, ৳40,000 in bets must be placed.

5.3 Bonus Usage Rules

• Bonus funds and deposited funds may be used in any game.
• Bonus funds cannot be withdrawn directly; they will remain locked until wagering is completed.
• Each promotion has its own validity period; expired bonuses are automatically cancelled.
• kg9991 reserves the right to amend or cancel the bonus programme.

5.4 Bonus Misuse

Misuse of the bonus system is strictly prohibited. Misuse includes: claiming bonuses through multiple accounts, draining bonuses through opposing bets, or coordinated fraudulent activity. In such cases the account will be cancelled and funds will be forfeited.

6.1 Fair Play Policy

kg9991 is committed to maintaining a fair and transparent gaming environment. The outcome of all games is determined through verifiable Random Number Generator (RNG) technology. Manipulation or interference with game outcomes is not possible.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly stated on the game page. kg9991 reserves the right to set special betting limits for any player.

6.3 Technical Errors

If the outcome of a game is uncertain due to a technical error, kg9991 reserves the right to cancel the relevant round and refund the bet amount. kg9991 is not liable for any financial loss incurred by the user due to a technical error.

6.4 Network Issues

If the internet connection is lost, the last result saved on the server for the ongoing game will be considered final. kg9991 is not responsible for any loss caused by network issues.

kg9991 is firmly committed to responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress.

7.1 Self-Control Tools

Users may use the following features to manage their own gaming:

• Deposit Limit: Set a daily, weekly or monthly deposit limit.
• Betting Limit: Set a total betting limit for a specific period.
• Self-Exclusion: Exclude yourself from the platform for a specified period.
• Cooling-Off: Take a short-term break.

7.2 Support Resources

If you feel your gaming habits are becoming problematic, please contact us. Our support team provides assistance in Bengali 24/7. For more information, visit our Responsible Gaming page.

kg9991 is fully committed to protecting the privacy of users' personal information. We collect only the information necessary to provide the service.

8.1 Data Collection and Use

• Personal information provided at registration is used for account management and verification.
• Transaction data is retained for financial security and fraud prevention.
• Gaming activity data is used for responsible gaming monitoring.

8.2 Sharing Information with Third Parties

kg9991 does not sell or rent users' personal information. Information may be shared with third parties only where necessary for payment processing, identity verification and fulfilment of legal obligations.

For more information, please visit our Privacy Policy page.

The following activities are strictly prohibited on the kg9991 platform:

9.1 Financial Crimes

• Money laundering or transacting through illegal funds.
• Using stolen credit cards or payment information.
• Fraudulent chargebacks or payment disputes.
• Depositing or withdrawing funds in a third party's name.

9.2 Technical Misuse

• Playing using bots, automated software or scripts.
• Exploiting system vulnerabilities or errors.
• Hacking or unauthorised system access.
• Using a VPN or proxy to bypass restrictions.

9.3 Misconduct

• Harassment or abuse toward other players or kg9991 staff.
• Operating an account under a false identity.
• False claims or complaints made against kg9991.

10.1 General Liability

kg9991 is not liable for the following:

• Financial loss caused by internet disconnection.
• Loss caused by technical issues from third parties or game providers.
• Loss caused by the user's own negligence or violation of the terms and conditions.
• Loss resulting from unauthorized or unexpected use of account information.

10.2 Service Availability

kg9991 always strives to ensure uninterrupted service, however temporary service outages may occur due to maintenance, server upgrades, or technical reasons. kg9991 is not liable for any loss caused by such outages.

10.3 Limit of Damages

If kg9991 is found liable for any claim, the amount of that liability will be limited to a maximum of the value of the relevant transaction.

kg9991 reserves the right to amend, change, or update these terms and conditions at any time. Users will be notified of changes where possible via email or through a notice on the platform.

If the user continues to use the platform after changes are published, they will be considered to have agreed to the new terms and conditions. If the user does not agree to the new terms and conditions, they have the right to close their account.

11.1 Applicable Law

The applicable law for interpreting these terms and conditions and the jurisdiction for resolving any disputes will be determined by kg9991. For any questions on this matter, please contact our support team.

If you have any questions or concerns regarding these terms and conditions, please contact our support team. We provide support in Bengali 24 hours a day, 7 days a week.

• Live Chat: 24/7 instant support
• Email: [email protected]

All communication can be done in Bengali. Our team will respond to your queries as quickly as possible.

If you need help logging in to your account, visit our login page or find answers to common questions on the FAQ page.